Virtual Education: Navigating Conflict: Conversations that Connect
December 18, 2024 | 1:00 - 2:30 PM ET | 0.1 CEUs
Navigating Conflict: Conversations that Connect
Velma Knowles, Chief Energy Officer, Leaders Pathway
Difficult conversations, when not handled effectively, or not handled at all, comes with a significant cost. The cost to your business is time and productivity. The cost to relationships in the workplace is a breakdown in trust and engagement. Your organization can’t afford for this to happen. Empower your leaders with the mindset and skillset to engage in tough conversations more effectively. Transform conflict into collaboration and have your tough conversations with less stress and more success. This session will NOT be recorded so you will need to attend live to receive the CEU credit.
Learning Objectives
- What 4 elements causes conflict
- The leader’s role in navigating the conflict path
- 5 ways to navigate conversations that connect
- What to say to deescalate conflict
About Velma: Velma Knowles is a Gallup Strengths Certified Coach, Human Behavioral Investigator, and Bestselling Author. From helping to build the Conservation Legacy of the Bahamas to leading award-winning membership growth for associations, Velma's passion is helping organizations build a value-driven culture of belonging. On a personal note, when not building cultures where people feel valued, Velma enjoys photographing birds, bike riding and pretending she likes to exercise.
All FRPA Virtual Education Sessions are live and encourage you to stay engaged so that discussion can take place during and after the presentation. Each session has been scheduled for the time of the presentation but please keep in mind that we will have around seven to ten minutes of introductory announcements and possibly words from our sponsor during the session. These may cause the session to run over the allotted time by 10-15 minutes.
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