SE FL Education Meeting - 051326

If you need a form to register, contact blaire@frpa.org

Tentative Education Schedule:

8:30 – 9:00 AM: Check-In

9:00 – 10:00 AM
Making Waves: The Challenges of Launching an Aquatic Center
Ken Soler - Assistant Director, Doral Parks and Recreation
Allison Abad - Superintendent of Aquatics, Doral Parks and Recreation
This session explores the real-world challenges of opening a multi-faceted aquatic center—from policies and staffing shortages to programming, scheduling, and HR hurdles. Learn how we recruited talent in a limited market, met overwhelming community demand, and navigated design flaws discovered too late.

10:00 – 11:00 AM:
Zero Drownings: Power Platform in Action
Idael Rey Batista - Chief – Strategic Technology Office, Miami-Dade Parks, Recreation and Open Spaces
Laura Bombino - Strategic Initiatives Manager, Miami-Dade Parks, Recreation and Open Spaces 
Discover how Miami-Dade Parks used Microsoft’s Power Platform low-code/no-code tools to develop the Zero Drownings digital solution—an innovative program improving water safety, class management, and reporting. Learn how Power Apps, Power Pages, Power Automate, and Power BI streamlined operations, enhanced collaboration, and empowered data-driven decisions across county and community partners.

11:00 – 11:15 AM: Break

11:15 AM – 12:15 PM:
Programmatic Goal Setting and Evaluation
Christopher Cooksey - Superintendent of Aquatics & Racquet Sports, Plantation Parks and Recreation
Lea-Ann Seifreit - Administrative Assistant, Plantation Parks and Recreation
This session will take a look back over the last 6 years of the City of Plantation’s Learn-to-Swim program. Participants will gain valuable information about the trials and tribulations of programming, along with the necessary goal-setting and evaluation steps for continued success.

12:15 – 1:00 PM: Lunch

1:00 – 3:00 PM
Developing a Marketing Plan That Makes a Difference
Claudia Pina - Senior Communications Coordinator, Boca Raton Recreation Services 
Are you feeling overwhelmed by the task of crafting a marketing plan for your department? Do you wish to enhance participation or engage in the community but don’t know where to start? Let’s collaborate to create a marketing plan that encompasses all your goals for the department this year. Together, we will turn your ideas into actionable strategies that lead to success that you can track! This is a hands on session. 

3:00 – 3:15 PM: Break

3:15 – 4:15 PM
H.E.L.P -The (7) P’s of  Customer Service
Kenneth Harris - Athletics Coordinator, Doral Parks and Recreation
This session explores practical strategies and techniques to better prepare your staff to effectively carry out the mission of delivering first-class customer service. Success begins with a shared commitment to service excellence at every level. One simple and powerful strategy you can utilize is H.E.L.P.:
H – Helping
E – Enhance
L – the Life
P – of People

FRPA will provide certificate of completion of the approved amount of CEUs following events, in person or virtual. It is the professional's responsibility to maintain these records for any appropriate certifications. We ask that if you are ill that you do not attend FRPA functions in person.